Most outdoor saunas, hot tubs, and cold plunge tubs ship within 3 to 7 business days depending on the model and your location. Larger items are delivered via freight carrier, and we will provide tracking details as soon as your order ships. Orders over $100 qualify for free shipping.

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to follow your shipment in real time. For freight deliveries, the carrier will also contact you to schedule a delivery window that works for your schedule.

We offer a 30-day return window on most products, provided they are unused and in their original packaging. Because saunas and hot tubs are large items, return shipping is coordinated through our team to ensure safe transport. Please reach out to us before initiating a return so we can guide you through the process.

We take packaging seriously, but freight transit can be unpredictable. If your product arrives with any damage, please photograph the issue and contact us within 48 hours. We will arrange a replacement or full refund at no extra cost to you, and we handle all carrier claims on your behalf.

Requirements vary by product. Many of our barrel saunas use a standard 220V outlet, while hot tubs typically need a dedicated circuit installed by a licensed electrician. Each product page includes detailed electrical and plumbing specifications, and our team is happy to walk you through what you will need before you purchase.

It depends on your wellness goals. Cold plunge tubs are designed for deliberate cold exposure therapy to support recovery and circulation, while outdoor showers offer a refreshing rinse before or after sauna sessions. Many of our customers pair both with their sauna for a complete hot-cold routine. Call or email us and we can help you build the ideal setup for your space.